Delivery Information
We ship all orders directly from our UK warehouse. Orders are not processed at weekends or bank holidays
*Covid-19 Update*
We are currently allowing only one person inside our hq at a time to ensure isolation and for our team's safety. Hand washing and sanitising is maintained at all times.
As we are operating at a reduced capacity, our dispatch times are a little longer than usual right now although we are working super hard to get your orders shipped asap! We are sending orders on Mondays, Wednesdays and Fridays.
Express delivery is unfortunately unavailable at the moment.
International deliveries may experience some delays in delivery time, and there are some restrictions to heavily affected countries. We advise you to check if your country is affected, click here, and we kindly ask for your patience at this time to allow extra time for delivery.
Our parcels do not require a signature therefore no human contact is required. Please see Royal Mail's website for further information.
Stay safe, honu crew!
UK DELIVERY
Standard Delivery (2-4 Working Days, Royal Mail) £2.99 FREE over £35
Express Delivery (1-2 Working Days, Royal Mail) £4.99 Currently unavailable
INTERNATIONAL DELIVERY
Europe
Tracked Delivery (Approx 3-5 working days) £2.99 FREE over £35
USA, Australia* and Rest of World
Tracked Delivery (Approx 5-7 working days) £2.99 FREE over £35
**Please note our international delivery time frames are a guide only. We cannot account for any delays caused by customs at the destination side and we cannot be responsible for payment of any import customs fees that may occur**
We strive to process all orders within one to two days of ordering from our UK warehouse. Please note that during peak dispatch times delivery timeframes may be extended. Once sent, orders within the UK on standard delivery should arrive within a maximum of 7 working days. Express delivery should arrive within a maximum of 3 working days from dispatch
RETURNS
All items must be in their original packaging and unworn to qualify for a refund. Ensure items are adequately protected when returning as we cannot refund items that have been damaged as a result of poor packaging. Unworn earrings are returnable.
PLEASE ENSURE ADEQUATE POSTAGE HAS BEEN PAID FOR YOUR RETURN TO ENSURE IT REACHES US. IN MOST CASES, OUR PACKAGES ARE LARGE LETTERS. PLEASE OBTAIN PROOF OF POSTAGE FOR YOUR RETURN
Returns are not pre-paid unless you have received a faulty product. If you have received a faulty product, we're sorry! Please contact us on hello@shophonu.com so we can arrange the next steps. If we request that you return the item to us for inspection, please note that we cannot refund more than £2 for signed for delivery. Please do not return via special delivery as we cannot cover the cost for this.
Our Packaging
honu is a plastic-free zone! We package all of our orders with the environment in mind as our highest priority. Therefore, we do not use gift boxes but instead paper bags for rings and earrings, and individual envelopes for chains. We keep the size and weight of our packages to an absolute minimum which helps lower our carbon footprint and impact on the environment during delivery.
